FAQ

General

What size should I purchase? 
Each product has its own sizing chart that you can check on its product page. Most of our items run true to size, please refer to our sizing guide for more details. If you’re still not sure what size to buy, please feel free to reach out to help@nastyfit.com and we’ll be sure to hook you up with the perfect fit.

Are your leggings squat-proof?
Yes, all of our leggings are quality tested to be squat-proof! 

What are care instructions?
We recommend washing your leggings in cold water and hang dry or use the delicate cycle on your dryer in order to maintain their durability.

The item came defective, what do I do?
We do the absolute best to provide the highest quality items to our customers. If you do have an issue with one of your items, please email us at 
help@nastyfit.com or click on the chat bubble at the bottom-right of this page. If you could please provide us with the photo of the damage, we're happy to assist you!

The item says delivered...but I didn’t receive it?
Please use your tracking number to contact the carrier and check on the status of your order. If you have contacted the carrier and still have issues, please email us at help@nastyfit.com

How do I stay up-to-date on restocks?
If an item you have your eye on is out of stock, simply visit the product page and then select your size. You'll see a "Notify Me" prompt appear where you can sign up to be notified by email when its back in stock! Email us at help@nastyfit.com if you have any additional questions.

Shipping

How much does shipping cost?
Shipping costs vary based on your location and your package size. Below is a general outline to our shipping prices.

 

DOMESTIC SHIPPING (US)

Shipment Method

Estimated Delivery Time

Shipment Cost

Free Shipping

5-7 Business Days

Free Shipping on orders of $125 and more

Domestic Standard Package

3 Business Days

(Determined by Package Weight)

2-Day Shipping

2 Business Days

(Determined by Package Weight)

*Hawaii and Guam international shipping applies.

INTERNATIONAL SHIPPING

Do you ship internationally?
We do! We currently ship to Canada, U.K, Australia, Netherlands and most major countries. At this time, we do not ship to Puerto Rico. However, please email us at help@nastyfit.com for more information. 

Will there be a customs fee?
Please be aware there may be custom fees associated with your country. We recommend contacting your local customs office for more information before placing your order. Refusing to pay custom fees, may result in your package being returned to Nasty Fit and shipping & handling fees will be deducted in that situation.

*Note: For international returns, we do not provide pre-paid shipping labels.

How long will international shipping take?
Typically it should take 7-14 business days for international shipping and delivery. However, in some cases, shipping can take as long as 30-45 business days. In these cases, it's normal to not receive a tracking update up to 2 weeks.

Returns

What is our domestic return and exchange policy?
We offer returns and exchanges within 28 days of you receiving your order. The clothing must be in perfect condition, unworn, and in the original Nasty Fit packaging. For domestic returns, we provide prepaid return labels. Please email us at help@nastyfit.com to receive a prepaid label for a return or exchange. At this time, only domestic US orders are eligible for prepaid return labels.

What is your international return and exchange policy?
We offer returns and exchanges within 28 days of you receiving your order. The clothing must be in perfect condition, unworn, and in the original Nasty Fit packaging. Please note that we do not provide pre-paid return labels for international orders and require a tracking number. If you would like to return or exchange an international order: 

  1. Please email us at help@nastyfit.com to begin the return process.
  2. Take your package to your local post office and collect your tracking number.
  3. Please email us at help@nastyfit.com your tracking number.
  4. We will email you when your package has been received and then we will process your refund or exchange.

Cancellations, Tracking, and Refunds

Can I make changes to my order once I have checked out?
Unfortunately, we are unable to make any changes to your order once you’ve hit the ‘Place Order’ button: This includes changing an item or an item’s size, delivery/billing address, or the shipping method. However, we would be more than happy to help you out through the exchange process at help@nastyfit.com.

How do I cancel my order?
If you’d like to cancel your order, please reach out to help@nastyfit.com ASAP and we will help you with the cancellation process.

*Note: Once your order is processed, we can no longer make order changes.

How do I track my order?
Once your order has been processed through our fulfillment center, you will receive an email with your tracking information-- This can take around 1-2 business days at most. If you are having trouble tracking your order, please reach out to us at help@nastyfit.com with your order confirmation email or a link to your tracking information and we’ll be more than happy to help.

I requested a refund, but I haven't received it yet.
It typically takes around 3-10 business days to see your refund back in your account. Please reach out to us help@nastyfit.com if you haven't received your refund.

I have received the wrong order.
If you have received the wrong order, please reach out to us immediately at help@nastyfit.com with the following information: 
  • Your order number 
  • The name of the item you did not receive
  • The name of the item you received in its place
  • A photograph of the item you received
Once we have received this information from you, we will help you sort out this issue as soon as possible!

Payment

What payment methods do you accept?
We currently accept AfterPay, Visa, Mastercard, American Express, Discover, JCB, Diners Club, Shopify Pay, Apple Pay, Google Pay, and PayPal.

Do you accept AfterPay?
Yes, we accept AfterPay! For other questions, please email us at help@nastyfit.com.