Shipping & Returns

Shipping

How much does shipping cost?
Shipping costs vary based on your location and your package size. Below is a general outline to our shipping prices.

DOMESTIC SHIPPING (US)

Shipment Method

Estimated Delivery Time

Shipment Cost

Free Shipping

5-7 Business Days

Free Shipping on orders of $125 and more

Domestic Standard Package

3 Business Days

(Determined by Package Weight)

2-Day Shipping

2 Business Days

(Determined by Package Weight)

*Hawaii and Guam international shipping applies.

INTERNATIONAL SHIPPING

Do you ship internationally?
We do! We currently ship to Canada, U.K, Australia, Netherlands and most major countries. At this time, we do not ship to Puerto Rico. However, please email us at help@nastyfit.com for more information. 

Will there be a customs fee?
Please be aware there may be custom fees associated with your country. We recommend contacting your local customs office for more information before placing your order. Refusing to pay custom fees, may result in your package being returned to Nasty Fit and shipping & handling fees will be deducted in that situation.

*Note: For international returns, we do not provide pre-paid shipping labels.

How long will international shipping take?
Typically it should take 7-14 business days for international shipping and delivery. However, in some cases, shipping can take as long as 30-45 business days. In these cases, it's normal to not receive a tracking update up to 2 weeks.

Returns

What is our domestic return and exchange policy?
We offer returns and exchanges within 28 days of you receiving your order. The clothing must be in perfect condition, unworn, and in the original Nasty Fit packaging. For domestic returns, we provide prepaid return labels. Please email us at help@nastyfit.com to receive a prepaid label for a return or exchange. At this time, only domestic US orders are eligible for prepaid return labels.

What is your international return and exchange policy?
We offer returns and exchanges within 28 days of you receiving your order. The clothing must be in perfect condition, unworn, and in the original Nasty Fit packaging. Please note that we do not provide pre-paid return labels for international orders and require a tracking number. If you would like to return or exchange an international order: 

  1. Please email us at help@nastyfit.com to begin the return process.
  2. Take your package to your local post office and collect your tracking number.
  3. Please email us at help@nastyfit.com your tracking number.
  4. We will email you when your package has been received and then we will process your refund or exchange.

Cancellations, Tracking, and Refunds

Can I make changes to my order once I have checked out?
Unfortunately, we are unable to make any changes to your order once you’ve hit the ‘Place Order’ button: This includes changing an item or an item’s size, delivery/billing address, or the shipping method. However, we would be more than happy to help you out through the exchange process at help@nastyfit.com.

How do I cancel my order?
If you’d like to cancel your order, please reach out to help@nastyfit.com ASAP and we will help you with the cancellation process.

*Note: Once your order is processed, we can no longer make order changes.

How do I track my order?
Once your order has been processed through our fulfillment center, you will receive an email with your tracking information-- This can take around 1-2 business days at most. If you are having trouble tracking your order, please reach out to us at help@nastyfit.com with your order confirmation email or a link to your tracking information and we’ll be more than happy to help.

I requested a refund, but I haven't received it yet.
It typically takes around 3-10 business days to see your refund back in your account. Please reach out to us help@nastyfit.com if you haven't received your refund.

I have received the wrong order.
If you have received the wrong order, please reach out to us immediately at help@nastyfit.com with the following information: 
  • Your order number 
  • The name of the item you did not receive
  • The name of the item you received in its place
  • A photograph of the item you received
Once we have received this information from you, we will help you sort out this issue as soon as possible!